How to Implement an Employee Accountability Program
Updated: Oct 25, 2019
Our Last blog covered tips on how to start a practice management accountability program and focused on the accountability of your practice manager and yourself. Your accountability program should include setting the right goals; tracking KPIs; reviewing key KPIs daily, weekly, and monthly; holding monthly meetings with your manager; and evaluating both yourself and your office manager. Our poll asked "Do You Currently Have an Accountability Program in Place?" The results were split equally between "Yes" and "No". It is important to have a practice management accountability program in place, otherwise certain tasks will seem unimportant and will not get done, leaving your practice vulnerable.
This article will cover how to start an employee accountability program. Even if you hired an employee that is detail-oriented, works well as part of a team, is motivated to do their job and has great work ethic, it is still important for accountability to be more than just an idea or concept. It is important to have physical representation of important tasks being completed.
Below are the steps to take to implement an employee accountability program in your practice:
Develop Job Standards
In our article "How Will Standards Align Employees and Improve Outcomes", we explain how employees may be treated differently based on their alignment with the job standard.
Each position should have clear written objectives. They should cover the main ideas but not every little detail of the process and they should be limited to one page. They must also be maintained for important updates and learning. We recommend that you use a web based tool like Google Docs or Zoho Docs (highly recommended) to do this so the latest version is the only available and you can empower the right employee to make changes for review.
This will set your employees up for success since they will know exactly what outcome you are expecting. Each job description should detail expectations of that position and desired outcomes.
Start with your top 5 to 6 job functions and then expand as necessary.
Set Individual and Team Goals
Offer training and advice for new hires and have in-depth conversations on how goals and standards will be met. The more this can be documented on paper and preferably video the better.
For individual goals, these should be part of their performance review and limited to the top 2 or 3 things to work on until next time. If more than 3, then you are not doing a good job of managing the employee. Asking for everything results in nothing.
Downtime should be utilized to help other areas of the office that may be lacking. If a patient cancels, a clinician can work on a reactivation project up front. Similarly, if the front office is slow, yet exam rooms are not being used because they need cleaned, consider having the patient coordinator help catch up the back office. Downtime is also the perfect time to update documentation.
Marketing must be done consistently to keep the office alive. Obtaining new patients will no doubt help the practice meet production goals.
Every clinician should be offering extra services at every appointment that may benefit the patient. This will help them meet their daily production goals.
Track Employee Progress
Hold bi-annual or annual employee reviews to let them know how they are measuring up to the standards they have been given. These reviews need to be simple and we will provide a template in the future. In our template, it will be so simple that you might not appreciate it, because their is a tendency to ask for everything versus laser focus.
Use Doctors CFO Salary and Raise Planner to help make decisions based on these reviews to reward your best employees.
Track the important attributes of success that impact the job as required and do this by exception only. Exception only means, it is assumed that is was correct, unless you mark it otherwise. If tardiness affects the job, then it should be tracked. If behavior affects the job, it should also be tracked.
Hold Employee Reviews
Lead monthly meetings where feedback can be given and received.
Set an example by being accountable to your employees. This will also help form a trusting relationship between you and your staff.
Goals, standards, and planning can be adjusted if necessary based on conversations had at these meetings.
Follow Through on Disciplinary Action
This is easier if consequences are made clear in the beginning.
Investigate and question employee to make sure you have all the facts.
Listen to feedback from employee to ensure changes do not need to be made on your part.
By making your employees accountable, there is a much better chance that important tasks will get done. It will also set your employees up for success by creating an objective setting in which they can be rated on their performance. To keep your best employees motivated to stay with you, Doctors CFO offers a Salary and Raise Planner. It will calculate bonuses, raises, and starting salaries that work into your individualized budget and financial plans.
To participate in our poll this week, please subscribe to our mailing list and follow us on Instagram. "When Doing Employee Raises, Do You Use a Strategic Approach or Wing it?"
The reason we are publishing these articles is so that your office can increase its success. We appreciate your feedback on how we can help you more and love it when you pass these articles along to other practice owners and office managers. If you have a question that you would like answers to in a blog post, please email it to email@example.com. If you have not signed up for our blog, please do, so you can continue to receive these important insights and participate in our weekly polls. Doctors CFO has a CFO Management tool to help you track your KPIs. You might also be interested in our Pricing Model Calculator, New Patient Tracking Solution or Salary Planning Solution, to see these and other products please go to please go to https://www.drcfo.com/shop.
Developing a management report is not easy and Doctors CFO currently has a robust model for most practice types that is customized for our monthly and bi-monthly clients. If you have questions on how this model applies to your practice or you are interested in applying the Doctors CFO model in your practice, via one of our annual, bi-monthly or monthly assessments, please reach out to us as firstname.lastname@example.org. Doctors CFO provides financial analysis and valuations for doctors and dentists in the United States. We also offer programs for new patient marketing, revenue and collection management, medical practice consultant, dental consultant, and practice analysis.
(c) 2019 Doctors CFO, All Rights Reserved
private practice consulting management consulting private practice consulting for doctors and dentists new patient acquisition new patients managing medical staff managing dental staff helping managing staff increasing patient revenue profitable practice increase practice revenue practice revenue get more patients practice growth management reporting medical KPI healthcare ROI practice manager practice analysis medical cfo medical consulting healthcare consulting medical office management practice management medical staff front office clinic management top dental consultants top medical consultants salary planning extend knowledge business specialist what do you struggle with new patients practice valuation business valuation equipment amortization equipment ROI equipment planning how to make more money in a practice Do private practice doctors make more money? How much does a private practice make? high impact healthcare consulting nexus medical consulting new jersey medical consulting axiom medical consulting orchard medical consulting medical coding outsourcing employers dental services dental clinics chicago medical billing and coding jobs near me emergency dental services near me medical billing specialist salary emergency dental services dental clinics north free dental clinics free dental clinics near me counseling private practice business plan medical practice consultant medical consulting jobs ohsu dental clinics dental services group medical billing and coding salary per hour medical billing jobs near me aps medical billing remote medical billing jobs starting a private practice in counseling private practice therapist medical consulting medical billing specialist private practice therapy how to start a counseling private practice how to start a private practice starting a private practice kareo medical billing private practice counseling american medical billing association medical billing jobs how much does it cost to start a medical practice start a private practice medical billing resume peak dental services medical billing and coding certificate dental clinics how much do therapists make medical billing salary medical billing and coding jobs start a medical billing company private practices near me medical billing from home how to be a good therapist start a medical practice dental services near me medical billing and coding online courses cost medical billing and coding pay medical billing and coding job description medical billing and coding classes pacific dental services locations medical billing denial codes and reasons medical billing and coding from home medical billing jobs from home accredited medical billing and coding schools online with financial aid medical billing and coding salary by state dentures and dental services work from home medical billing how to be a therapist medical billing and coding jobs from home how to become a therapist medical billing outsourcing free dental services for adults medical billing coding salaries medical billing and coding programs medical billing and coding online courses free medical billing and coding schools near me medical billing and coding salary medical consulting firm top medical billing company medical billing software dental health services what is medical billing medical billing training top accredited online medical billing and coding schools dental clinics for low income families dental clinics near me accredited medical billing and coding schools local free dental clinics medical billing and coding classes near me epic medical billing meaningful use in healthcare medical billing services low cost dental clinics near me free dental services medical billing classes accredited medical billing and coding schools online medical billing advocate medical billing certification what is medical billing and coding free emergency dental services medical billing and coding school medical billing company medical billing company medical billing and coding schools medical billing companies meaningful use healthcare